nustar Terms & Conditions

1. Acceptance of Terms

1.1 These Terms govern your access to and use of the nustar Casino website located at nustar.live, including all games, features, promotions, and services offered through the nustar platform (collectively, the "Service").

1.2 By registering a nustar account, logging in to an existing nustar account, or otherwise accessing any part of the nustar Service, you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them.

1.3 If you do not agree to any part of these Terms, you must immediately cease using the nustar platform and must not register or maintain a nustar account.

1.4 nustar reserves the right to update or modify these Terms at any time. Continued use of the nustar Service following the posting of any changes constitutes your acceptance of the revised Terms. nustar will make reasonable efforts to notify registered players of material changes via the email address associated with their nustar account.

1.5 These Terms should be read in conjunction with nustar's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and nustar.

2. Eligibility and Age Verification

2.1 Minimum Age Requirement. The nustar platform is strictly restricted to individuals who are twenty-one (21) years of age or older. This age restriction is mandated by Philippine law and PAGCOR regulations governing casino-style gaming in the Philippines. nustar enforces this requirement without exception.

2.2 Age Verification. nustar requires all new registrants to complete an age and identity verification process before a nustar account is fully activated. You will be required to submit a valid Philippine government-issued identification document. Acceptable forms of ID include a Philippine passport, SSS ID, GSIS ID, PhilHealth ID, Unified Multi-Purpose ID (UMID), driver's license, or Voter's ID. nustar reserves the right to request additional documentation at any time.

2.3 Geographic Eligibility. The nustar Service is intended for use by residents of the Philippines. It is your sole responsibility to ensure that accessing and using the nustar platform is lawful in your jurisdiction. nustar makes no representation that the Service is appropriate or available for use in locations outside the Philippines.

2.4 Disqualified Persons. The following persons are not eligible to register or maintain a nustar account: (a) individuals under 21 years of age; (b) individuals who have previously been self-excluded from nustar or any other PAGCOR-licensed gaming platform; (c) employees of nustar and their immediate family members; (d) individuals who have been barred from gaming by any competent authority.

3. Account Registration and Security

3.1 One Account Per Person. Each individual may hold only one (1) nustar account. The creation of multiple accounts by a single individual is strictly prohibited and constitutes a material breach of these Terms. nustar reserves the right to close all duplicate accounts and forfeit any balances held therein.

3.2 Accurate Information. You agree to provide accurate, current, and complete information during the nustar registration process and to update such information promptly if it changes. nustar may suspend or terminate any account where the information provided is found to be inaccurate, incomplete, or misleading.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your nustar account credentials, including your username and password. You agree to notify nustar immediately at [email protected] if you suspect any unauthorized access to or use of your nustar account. nustar will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.4 Non-Transferability. Your nustar account is personal to you and may not be transferred, sold, or assigned to any other person. You may not allow any other person to access or use your nustar account.

3.5 Account Verification. nustar may, at any time and at its sole discretion, require you to verify your identity, age, address, or payment method. Failure to provide satisfactory verification within a reasonable timeframe may result in account suspension or closure and the withholding of pending withdrawals pending completion of verification.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods. nustar accepts deposits and processes withdrawals exclusively through Philippine-regulated payment channels. Accepted methods include GCash, PayMaya (Maya), and bank transfers via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card transactions are also supported where available.

4.2 Prohibited Payment Methods. nustar strictly prohibits the use of credit cards for gambling deposits, in compliance with current Philippine payment regulations. The use of any cryptocurrency — including but not limited to Bitcoin, Ethereum, USDT, or any other digital asset — is also strictly prohibited for deposits, withdrawals, or any other transactions on the nustar platform.

4.3 Minimum Deposit. The minimum deposit amount is Philippine Peso five hundred (₱50). nustar reserves the right to modify minimum deposit amounts at any time with reasonable notice to players.

4.4 Minimum Withdrawal. The minimum withdrawal amount is Philippine Peso one hundred (₱100). Withdrawal requests below this threshold will not be processed.

4.5 Withdrawal Processing. GCash and PayMaya withdrawals are typically processed within the same business day. Bank transfer withdrawals are typically completed within one (1) to two (2) business days. nustar does not charge fees on standard withdrawals; however, your payment provider may apply their own transaction fees.

4.6 Own Funds. You warrant that all funds deposited into your nustar account are your own personal funds and are not derived from any illegal activity. nustar reserves the right to conduct enhanced due diligence on any account and to report suspicious transactions to the appropriate Philippine authorities.

4.7 Currency. All transactions on the nustar platform are conducted in Philippine Peso (PHP / ₱). nustar does not accept or process transactions in foreign currencies.

5. Bonuses and Promotions

5.1 nustar may, from time to time, offer bonuses, free spins, cashback, reload promotions, and other incentives to registered players. All bonuses and promotions are subject to specific terms and wagering requirements that will be communicated at the time the offer is made.

5.2 Wagering Requirements. Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement will be stated clearly in the promotion terms. nustar reserves the right to void any bonus and associated winnings if wagering requirements are not met within the specified timeframe.

5.3 One Bonus Per Player. Unless otherwise stated, each promotion is available once per player, per household, per IP address, and per payment method. nustar reserves the right to withdraw any bonus offer and to reclaim bonus funds where it determines that a player has attempted to abuse the bonus system.

5.4 nustar reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Promotions cannot be combined unless explicitly stated.

6. Game Rules and Fair Play

6.1 All games available on the nustar platform are operated using certified random number generation (RNG) technology or, in the case of live dealer games, conducted by trained professional dealers in real time. nustar's games are subject to regular independent fairness audits.

6.2 The rules applicable to each game are displayed within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing a wager. nustar is not responsible for losses arising from a player's misunderstanding of game rules.

6.3 In the event of a technical malfunction during a game session, nustar reserves the right to void the affected round and return the wagered amount to the player's nustar account balance. nustar's decision in such matters is final.

6.4 nustar reserves the right to void any bet or transaction that it reasonably believes was placed in error, as a result of a software malfunction, or in circumstances where the integrity of the game has been compromised.

7. Prohibited Conduct

7.1 The following conduct is strictly prohibited on the nustar platform and constitutes a material breach of these Terms:

• Providing false, inaccurate, or misleading information during registration or at any other time;
• Registering or operating more than one nustar account;
• Allowing any other person to access or use your nustar account;
• Using any software, bot, script, or automated system to interact with the nustar platform;
• Engaging in any form of collusion, cheating, or fraudulent activity;
• Attempting to exploit any error, bug, or vulnerability in the nustar platform;
• Engaging in any activity that nustar reasonably believes constitutes money laundering or the financing of illegal activity;
• Abusing the nustar bonus system, including through the use of multiple accounts or coordinated wagering strategies designed to circumvent wagering requirements;
• Harassing, threatening, or abusing nustar staff or other players;
• Accessing the nustar platform from a jurisdiction where online gambling is prohibited.

7.2 nustar reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, to void all associated bets and transactions, and to forfeit any balance held in the account. nustar may also report such conduct to the relevant Philippine authorities.

8. Responsible Gaming

8.1 nustar is committed to promoting responsible gaming among all players. nustar provides a comprehensive suite of responsible gaming tools accessible from every nustar account dashboard, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.

8.2 Self-Exclusion. Any player who wishes to exclude themselves from the nustar platform may do so by activating the self-exclusion tool in their account settings or by contacting nustar support at [email protected]. Self-exclusion takes effect immediately and cannot be reversed during the selected exclusion period.

8.3 Age Restriction. nustar strictly enforces the 21+ age requirement. If nustar has reason to believe that a player is under 21 years of age, the account will be immediately suspended pending age verification, and any balance may be withheld until verification is completed.

8.4 nustar encourages all players to gamble responsibly. If you feel that your gambling is becoming a problem, please use the responsible gaming tools available in your nustar account or seek assistance from a qualified support organisation. For more information, visit nustar's Responsible Gaming page.

9. Intellectual Property

9.1 All content on the nustar platform — including but not limited to text, graphics, logos, game assets, software, and the nustar brand name — is the exclusive property of nustar or its licensors and is protected by applicable Philippine and international intellectual property laws.

9.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustar platform for personal, non-commercial entertainment purposes only. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any nustar content.

9.3 Any unauthorised use of nustar's intellectual property is strictly prohibited and may result in account termination and legal action.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable Philippine law, nustar shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the nustar platform, including but not limited to loss of winnings, loss of data, or loss of profits.

10.2 nustar's total aggregate liability to any player in connection with any claim arising out of or relating to these Terms or the nustar Service shall not exceed the total amount deposited by that player into their nustar account in the thirty (30) days immediately preceding the event giving rise to the claim.

10.3 nustar does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. nustar will make reasonable efforts to maintain platform availability but does not guarantee continuous, uninterrupted access to the Service.

10.4 You acknowledge that gambling involves risk and that you may lose money. nustar is not responsible for any financial losses you incur through your use of the nustar platform. You participate in all games entirely at your own risk.

11. Privacy and Data Protection

11.1 nustar collects, processes, and stores personal data in accordance with its Privacy Policy and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

11.2 By registering a nustar account, you consent to the collection and processing of your personal data as described in the nustar Privacy Policy. You have the right to access, correct, and request deletion of your personal data in accordance with applicable Philippine law.

11.3 nustar will not sell your personal data to third parties. nustar may share your data with regulatory authorities, payment processors, and identity verification providers where required by law or necessary to operate the Service.

12. Amendments to These Terms

12.1 nustar reserves the right to amend these Terms at any time. The most current version of the Terms will always be available at nustar.live/terms-conditions. The date of the most recent revision will be indicated at the top of the page.

12.2 Where nustar makes material changes to these Terms, nustar will make reasonable efforts to notify registered players via the email address associated with their nustar account. Your continued use of the nustar platform following notification of any changes constitutes your acceptance of the revised Terms.

12.3 If you do not agree to any amended Terms, you must cease using the nustar platform and may request account closure by contacting nustar support.

13. Governing Law and Dispute Resolution

13.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

13.2 Any dispute arising between you and nustar in connection with these Terms or the nustar Service shall first be referred to nustar's customer support team for resolution. nustar will make reasonable efforts to resolve disputes within fourteen (14) business days of receiving a formal written complaint.

13.3 If a dispute cannot be resolved through nustar's internal complaints process, either party may refer the matter to the appropriate Philippine regulatory authority or to the courts of competent jurisdiction in the Philippines.

13.4 nustar operates within the PAGCOR regulatory framework. Players who believe that nustar has acted in breach of its regulatory obligations may file a complaint directly with PAGCOR.

14. Contact Information

14.1 If you have any questions about these Terms and Conditions, or if you wish to make a formal complaint, please contact the nustar support team:

14.2 For responsible gaming support and self-exclusion requests, please visit the nustar Responsible Gaming page or contact support directly at the email address above.