nustar Privacy Policy

1. Introduction

1.1 nustar Casino operates the online gaming platform accessible at nustar.live. As the personal information controller of the data you provide to us, nustar is responsible for ensuring that your personal data is collected, processed, stored, and protected in accordance with applicable Philippine law — specifically the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

1.2 This Privacy Policy applies to all personal data collected through the nustar website, nustar account registration process, nustar customer support channels, and any other interaction you have with the nustar platform. It applies to all registered nustar players, prospective players, and visitors to nustar.live.

1.3 nustar has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the nustar DPO at the contact details provided in Section 13 of this Policy.

1.4 Please read this Privacy Policy carefully. If you do not agree with any part of this Policy, you should not register a nustar account or use the nustar Service.

2. Personal Data We Collect

2.1 nustar collects personal data that is necessary to provide the nustar Service, comply with legal and regulatory obligations, and maintain the security and integrity of the nustar platform. The categories of personal data nustar collects include:

2.1.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — nustar is strictly 21+ only);
• Residential address (including barangay, city/municipality, province, and postal code);
• Email address;
• Mobile number;
• Username and encrypted password;
• Government-issued ID type and ID number (e.g., Philippine passport, UMID, driver's license, Voter's ID).

2.1.2 Financial and Transaction Data

• GCash or PayMaya (Maya) account number or registered mobile number;
• Bank account details (bank name, account number) for bank transfer transactions via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank;
• Debit card details where applicable;
• Deposit and withdrawal history;
• Wagering and gaming transaction history.

2.1.3 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used on the nustar platform;
• Cookie identifiers and similar tracking data (see Section 8).

2.1.4 Communications Data

• Records of communications between you and nustar customer support;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in/opt-out records.

2.2 nustar collects personal data directly from you (e.g., during registration or when you contact support), automatically through your use of the nustar platform (e.g., via cookies and server logs), and from third-party identity verification and payment processing providers where necessary.

3. How nustar Uses Your Personal Data

3.1 nustar uses the personal data it collects for the following purposes:

• Account creation and management: To register and maintain your nustar account, verify your identity and age (21+ requirement), and provide you with access to the nustar Service;
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records;
• Regulatory compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws and regulations, including mandatory reporting to the Anti-Money Laundering Council (AMLC) where required;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the nustar platform;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gaming behaviour, enforce responsible gaming tools (deposit limits, self-exclusion), and comply with PAGCOR responsible gaming requirements;
• Platform improvement: To analyse usage patterns, improve the nustar platform, and develop new features and games;
• Marketing communications: To send you promotional offers, bonus notifications, and nustar news — but only where you have given your consent or where nustar has a legitimate interest, and always with an easy opt-out option.

3.2 nustar will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

4.1 nustar processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and nustar (i.e., to provide the nustar Service, process transactions, and manage your account);
• Legal obligation: Processing is necessary to comply with nustar's legal and regulatory obligations under Philippine law, including PAGCOR licensing conditions and AMLA requirements;
• Legitimate interests: Processing is necessary for nustar's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests;
• Consent: For marketing communications and non-essential cookies, nustar relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

5.1 nustar does not sell, rent, or trade your personal data to third parties for their own marketing purposes. nustar may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya (Maya), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged by nustar to verify your identity and age in compliance with PAGCOR and AMLA requirements;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or court order;
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers engaged by nustar under strict data processing agreements that require them to protect your data in accordance with RA 10173;
• Professional advisers: Lawyers, auditors, and accountants engaged by nustar under confidentiality obligations.

5.2 nustar requires all third-party service providers who process personal data on nustar's behalf to implement appropriate technical and organisational security measures and to process personal data only in accordance with nustar's instructions and applicable Philippine law.

5.3 nustar does not transfer your personal data outside the Philippines except where strictly necessary and where appropriate safeguards are in place in accordance with NPC guidelines.

6. Data Retention

6.1 nustar retains your personal data for as long as your nustar account is active and for such additional period as is necessary to comply with nustar's legal and regulatory obligations.

6.2 In accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act, nustar retains financial transaction records and identity verification documents for a minimum of five (5) years from the date of the transaction or from the date of account closure, whichever is later.

6.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, nustar will securely delete or anonymise the data in accordance with its data retention and disposal procedures.

7. Data Security

7.1 nustar implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nustar platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial account details;
• Role-based access controls limiting nustar staff access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for nustar account access;
• Incident response procedures in compliance with NPC breach notification requirements.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustar will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173 and NPC Circular No. 16-03.

7.3 While nustar takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your nustar account credentials and for notifying nustar immediately if you suspect any unauthorised access to your account.

8. Cookies and Tracking Technologies

8.1 nustar uses cookies and similar tracking technologies to enhance your experience on the nustar platform, to analyse platform usage, and to deliver relevant content. The types of cookies nustar uses include:

• Strictly necessary cookies: Essential for the nustar platform to function correctly, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your nustar experience.
• Analytics cookies: Collect anonymised data about how players use the nustar platform to help nustar improve its services. nustar uses privacy-respecting analytics tools that do not share your data with third-party advertisers.
• Marketing cookies: Used only with your consent to deliver relevant nustar promotions and offers. You may opt out at any time.

8.2 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the nustar platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the Service.

9. Your Data Privacy Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustar:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed by nustar, as described in this Privacy Policy;
• Right of access: You have the right to request a copy of the personal data nustar holds about you and information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data nustar holds about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nustar's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe nustar has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact the nustar Data Protection Officer at the details provided in Section 13. nustar will respond to all verified data subject requests within fifteen (15) business days of receipt.

10. Children's Privacy and Age Restriction

10.1 The nustar platform is strictly restricted to individuals who are twenty-one (21) years of age or older, in accordance with Philippine law and PAGCOR regulations. nustar does not knowingly collect personal data from individuals under the age of 21.

10.2 If nustar discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, nustar will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities where required.

10.3 If you are a parent or guardian and believe that a minor has registered a nustar account or provided personal data to nustar, please contact nustar immediately at [email protected] so that nustar can take appropriate action.

11. Third-Party Links

11.1 The nustar platform may contain links to other nustar pages and internal resources. nustar does not link to external third-party websites. However, if you navigate away from nustar.live through any means, nustar is not responsible for the privacy practices or content of any external sites you may visit.

11.2 nustar's payment processing partners (GCash, PayMaya, and Philippine banks) operate under their own privacy policies. nustar encourages you to review the privacy policies of any payment service provider you use in connection with your nustar account.

12. Changes to This Privacy Policy

12.1 nustar reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, NPC guidance, PAGCOR requirements, or nustar's data processing practices. The date of the most recent revision will always be displayed at the top of this page.

12.2 Where nustar makes material changes to this Privacy Policy, nustar will notify registered players via the email address associated with their nustar account. Your continued use of the nustar platform following notification of any changes constitutes your acknowledgement of the revised Privacy Policy.

12.3 nustar encourages you to review this Privacy Policy periodically to stay informed about how nustar protects your personal data.

13. Contact and Data Protection Officer

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or nustar's handling of your personal data, please contact the nustar Data Protection Officer:

13.2 If you are not satisfied with nustar's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.